Post by account_disabled on Mar 10, 2024 1:33:51 GMT -5
That your company is also running Black Friday promotions. This is an opportune time to get them to come back. To do this, you can bet on exclusive coupons. This can make them feel special and recognized by your company. 7. Integrate a chatbot into your communication With the increase in natural demand on Black Friday, it can be difficult to respond to all customers quickly and with excellence. To avoid losing a sale because a potential customer didn't get back to you in a timely manner, integrate a chatbot into your communications platform. This tool will make it possible to respond immediately, at any time of the day or night and corresponding to the best customer service standards, all without a large investment. By integrating a chatbot into your communication channel, you give your customers a fast, autonomous shopping experience where they can search for product information and ask questions without spending hours searching or waiting while a sales team representative can answer them. . This will not only generate more sales, but also increase audience loyalty and satisfaction without the need for large investments.
In practice, a chatbot simulates human speech and is capable of maintaining a conversation with the aim of meeting the needs of its audience quickly and assertively. Thus, they can respond to smaller, time-consuming tasks so that humans can dedicate their time to larger, more important tasks. This technology can act at different stages of the sales and communication funnel, from pre-sales to support, including capturing and qualifying leads. 9. Offer hassle-free exchanges and support According to research carried out by Méliuz, 17.3% of consumers will take advantage of the date to anticipate Brazil Phone Number Data Christmas shopping and 6.3% intend to buy gifts for other commemorative dates. It is important to keep this in mind and win over your customers through experience, going further. Make your return policy clear, fair, and well-communicated, as well as extended support and other guarantees. Providing confidence can help those customers who are undecided in making a decision. It is also important to remember that, by offering effective after-sales support, you are adding value to your offer.
This way, your customers will feel that they receive more than one product, they will realize that your company is willing to guide them to make better use of the purchased item, in addition to understanding that their opinions are valued through the communication channels and the compliance with the guarantees offered and the solutions presented to resolve any complaint. Furthermore, support problems are among the main complaints on the internet. On the other hand, after-sales quality can reverse a critical situation and encourage positive comments for the brand's reputation. 10. Provide personalized service As a small business, you have the ability to offer personalized attention to each of your customers even as demand increases on Black Friday. In addition to low prices, they also want to feel special and motivated, and this can be their differentiator. PwC data shows that Brazilian consumers, for example, agree to pay around 20% more for tickets to sporting events if the purchasing experience is satisfactory.
In practice, a chatbot simulates human speech and is capable of maintaining a conversation with the aim of meeting the needs of its audience quickly and assertively. Thus, they can respond to smaller, time-consuming tasks so that humans can dedicate their time to larger, more important tasks. This technology can act at different stages of the sales and communication funnel, from pre-sales to support, including capturing and qualifying leads. 9. Offer hassle-free exchanges and support According to research carried out by Méliuz, 17.3% of consumers will take advantage of the date to anticipate Brazil Phone Number Data Christmas shopping and 6.3% intend to buy gifts for other commemorative dates. It is important to keep this in mind and win over your customers through experience, going further. Make your return policy clear, fair, and well-communicated, as well as extended support and other guarantees. Providing confidence can help those customers who are undecided in making a decision. It is also important to remember that, by offering effective after-sales support, you are adding value to your offer.
This way, your customers will feel that they receive more than one product, they will realize that your company is willing to guide them to make better use of the purchased item, in addition to understanding that their opinions are valued through the communication channels and the compliance with the guarantees offered and the solutions presented to resolve any complaint. Furthermore, support problems are among the main complaints on the internet. On the other hand, after-sales quality can reverse a critical situation and encourage positive comments for the brand's reputation. 10. Provide personalized service As a small business, you have the ability to offer personalized attention to each of your customers even as demand increases on Black Friday. In addition to low prices, they also want to feel special and motivated, and this can be their differentiator. PwC data shows that Brazilian consumers, for example, agree to pay around 20% more for tickets to sporting events if the purchasing experience is satisfactory.